facebook-like-share-ss-1920.png
FOLLOW-US-ON-INSTAGRAM-1024x576.png
message-us-correct.png

Q. What are the areas you deliver to?

A. We deliver FREE to South East London, Bromley, Beckenham, Bexley, Orpington etc and many of the surrounding areas. A delivery fee may apply to your venue, please contact us for all delivery areas catered for.

Q. How long will you need to set-up and pack away?

A. Home deliveries - We require a minimum of 30 minutes to set up before the party starts and 30 minutes to collect at the end of the party.

Halls and Venues - Please bear this in mind if you are hiring a venue, we also need an additional half hour minimum window slots for Delivery/Arrival, and half hour for Collection/Arrival. (So One hour in total either side of delivery and then collection) if not we will work with your times.

Q: What is included in my hire?

A. When hiring any inflatable we supply one 45m extension lead, metal pegs/sand bags, electric blower and at least one safety mat. All bouncy castles have rain covers built in as standard.

For soft play we provide safety mats as needed with delivery - set up, dismantle and collection included.

Q. Is Happy Hippos Bouncy Castles available all year round?

A. Yes! We can set up in a venue of your choice, at home or outside (weather and room size permitting,) to avoid disappointment please try and book your hire as early as possible. Don't worry as we offer free rain cancellation if needed on all domestic bookings on the day before delivery.

We will only cancel if the wind or rain is the cause due to the safety of our customers and dealing with electrics outdoors. 

Q. How do I book?

A. Please click on the product you require, fill out the enquiry form & we will give you a call back to discuss the booking. If you prefer you can -

call - 07905810418

Email - info@happy-hippos.org

We are also on Whatsapp, Facebook. Instagram

& Twitter!

Q. How do I pay?

A. Once you are ready & happy to book with us we will require a £30 deposit to confirm the booking. This can be made by bank transfer. On the day of hire we will require the full hire charge which can be paid in cash or by bank transfer. The £30 deposit will be returned upon collection providing there is no damage to any of our equipment & there hasn't been a last minute cancellation.

Deposits will be returned in full providing we have been given 48hrs notice of cancellation or due to unforeseen adverse weather condtions putting the safety of our clients at risk. 

Q. What happens if an item arrives and does not fit in my garden or venue?

A. If we arrive and the garden/venue area is too small or not suitable or safe for the product ordered, then you will be charged the £30 deposit already paid to us.

Please understand we still have to pay our staff to attend the venue and have to pay the fuel costs. Plus we will also lose out on the full hire when we could of booked it out to another customer. Please ask us for our advice prior to the delivery if you are not sure. Photos can be sent over via whatsapp/email & if it is possible we can come to the property/venue and measure free of charge.

Q. What happens if the equipment gets damaged whilst on hire?

A. Hopefully this doesn’t happen, no reason why it should with full adult supervision and correct use, but in the event that it does, you (as the hirer) with incur a charge for cleaning the items/s or repairs to the item.

Important - If our equipment is left dirty (e.g face paints, food) when we collect it, then we will charge you the £30 deposit.

Q. What preparations would I need to make before you arrive?

  • Have a clear access to where the inflatables or soft play equipment is to be set up. Please include clearing of side walk ways - removal of bins &  bags of rubbish. We will need to get a trolley through.

  • Clear of any dog foul, stones, washing lines and poles etc.

  • The ground/floor space should be a flat and an even surface with no mud or earth, clear of any sharp objects, toys, trampolines, slides etc.

  • We will be able to set up more quickly and enable you to get on and enjoy the hire if you make sure the area is fully clear before our arrival.

  • Any outside space MUST be clear of dog, foxes, cats (or any other) faeces and we reserve the right to refuse delivery if the area is not suitably clean or prepared.

  • Grass needs to be cut before delivery, with no loose grass on the ground please.

  • Have the full payment ready

Q. Do you set up on Hard Surface as well as grass?

Yes we do set up on hard outdoor services. We will weigh the castle down with extra sand bags & also tie the castle down at its anchor points. 

Q. Do you deliver outdoors in the winter?

A. Yes - Winter times start from October to March:

We start collecting earlier than usual as it starts to get dark early.

Halls are always the best option to hire in the winter months, children will be dry, warm, clean and have more fun.

Q. How long is the hire period? Venues and Homes

A. We start delivering from 6am in busy periods & collections are after 6pm (during winter months collections are earlier). We do our upmost to give our customers the maximum amount of time and work closely on your needs.

Q. Over night hire?

A. Unfortunately we do not offer an overnight service on any of our products.

Q. What age group is the equipment for?

A. Our bouncy castles are for CHILDREN'S USE ONLY with a maximum of 5 children using the equipment at any one time. Under no circumstances should any of our bouncy castles be used by adults.

Q. Are you insured?

A. Yes! We have £5million Public Liability Insurance. We are members of the British Inflatable Hire Alliance (BIHA). All our equipment has passed the PIPA safety tests & all our electrical equipment is PAT tested annually. Certificates can be presented upon request or emailed prior to any booking.

Q. Can things be bespoke to my order?

A. Any special requirements please add this to your booking form when completing it online or email us and we will try assist as best we can.

Q. Cancellations

If you cancel a reservation with less than 48 hours notice, then we will require the £30 deposit already paid to us.

If a cancellation is due to adverse weather conditions, refunds of deposits will be paid in full to all of our customers. 

Q. What are your Terms & Conditions?

A. We have Terms & Conditions of Hire which you (the hirer) are obliged to abide by should you wish to book with us. The Terms & Conditions will need to be signed prior to the booking & a copy will be sent via email/whatsapp.

We pride ourselves not only on providing excellent customer service for all of our Inflatables, but also on the safety of our clients come's first.

This is why we would ask all clients to adhere to our terms and conditions to ensure that everyone using our Inflatable Bouncy Castles is not only having fun, but are also remaining safe at all times.

button_TwitterFollowUs.png