Terms & Conditions

• • A responsible person over 18 years of age must supervise each inflatable at all times.
  • Any soft play and/or other equipment hired must also be supervised by a responsible adult.
  • The inflatable(s) must be secured to the ground at all times. The equipment must not be moved or re-positioned.
  • No food, drinks, chewing gum, face paints, any liquids (including water), confetti are allowed on or near any inflatable.
    

    Failure to adhere to this will result in an additional cleaning charge.

  • All shoes, badges and jewellery (e.g. large earrings, necklaces, etc.) must be removed to avoid damage to the equipment and injury to other users. It is recommended that spectacles and plastic alice bands are also removed. Adults must remove high-heeled shoes before stepping on mats.
  • Ensure that the equipment is not overcrowded and limit the numbers depending on the age and size of children using it according to the recommendations printed on the equipment (on or near the front step of most inflatables).
  • Do not allow children to take any hard or sharp objects onto the equipment, or anything large enough to block exits/entrances.
  • Do not allow children to take balloons onto the equipment (burst balloons and strings can be a choking hazard).
  • No party-poppers, henna, face paint, coloured streamers or “silly string” can be used near or on the equipment, as these may permanently stain the unit, for which you are liable.
  • No water or other liquid to be poured or sprayed onto the equipment as it causes the surface of inflatables to become slippery, damages soft play, and can result in subsequent bookings being cancelled if the equipment is too wet to be delivered. If equipment is deliberately soaked you will be charged double your hire fee to cover our costs in subsequent cancelled bookings and drying time.
  • Inflatables must not be used in wind or wind gusts in excess of 24mph.
  • Inflatables must not be used in heavy rain or Thunder Storms.
  • No smoking, barbecues, glass or pets on or near the equipment.
  • Reckless or boisterous behaviour must not be allowed.
  • Avoid large children and small children from using the equipment at the same time.
  • Climbing, hanging, or sitting on the side or slide walls is dangerous and must not be allowed.
  • Children must use slides one at a time and must not climb on the sides of the slide.
  • Slides should be used in a sitting position, feet first – do not allow jumping from the top of the slide.
  • Safety mats must be kept positioned at the front of an inflatable & the bottom of the slide. Ensure that mats supplied with the equipment remain where they were positioned during installation.
  • Do not allow anyone to bounce on the step/front apron of the inflatable(s). The step is there to help users get on and off.
  • No-one with a history of back or neck problems should be allowed on the inflatable(s).
  • Do not allow users on the inflatable(s) during inflation or deflation.
  • If the inflatable(s) are not being used for any part of the day, please switch the blower(s) off at the mains.
  • In the event of rain please remove children from the inflatable(s) and place a table or similar object over the blower(s) to prevent water from being blown inside the inflatable(s). Do not switch the blower(s) off. Once the rain has stopped, please ensure that the entrance and exit to the inflatable(s) are dried with a towel before children are allowed back on as they become slippery when wet.
  • Ensure that the vent on the side of the blower is kept clear at all times.
  • Should a blower overheat or lose power, immediately remove children from the inflatable and switch the blower off at the mains. It should restart when switched back on again 1 or 2 minutes later. If it does not please inform us on the telephone number below.
  • We must be advised as soon as possible in the event of any injury requiring professional medical treatment. Treatment must be sought within 2 hours of the injury occurring and a detailed record of the incident and treatment must be provided to us.
  • If you cancel your booking prior to 72 hours of the hire date, then a full refund will be given. If you cancel your booking within 72 hours of the hire date, the holding deposit will not be refunded. If you cancel on the date of hire or on arrival, then full payment will be charged.

  • If the booking is unfortunately cancelled by ourselves due to bad weather or strong winds, you can book an alternative date within 1 year. This can be transferred to a relative, friend or any person the hirer wishes to transfer the booking minus the deposit.

  • If we unfortunately have to cancel your booking for any legitimate reason, then full payment will be charged. This includes the garden/hall/venue not being big enough or not fit for purpose, the hire space not as described, items not fitting, client double booking, client booking the wrong date, the client changing their mind, or the client forgetting to cancel.

  • All inflatables and equipment supplied to be returned in the same clean and undamaged condition as when delivered. Any dirty or damaged equipment upon collection will result in an additional charge.

  • Before Making a Booking
  • Verify that the chosen inflatables and equipment are suitable for the venue. Our castles come with specified space requirements. Please see individual castle page for full details.

  • Confirm that there are no access constraints to the venue, including narrow doorways (refer to the castle's space requirements), garden access, stairs, parking limitations, and road restrictions.

    Please note we cannot run leads across public paths or public right of way persons/vehicles.

    Please be aware that if, upon delivery, it is determined that the space and venue are unsuitable for the inflatable and equipment, we may regrettably have to cancel the delivery, and you will be liable for the full cost.

    Prior to Our Arrival

  • Please ensure the designated area for the inflatable is free from any hazards such as dog faeces, toys, sharp objects, bricks, stones, garden debris, clotheslines etc. Please be aware that we cannot leave our inflatables in gardens with animal faeces due to safety concerns for both us and the children.
    
    
  • If you have pets, especially dogs, ensure that the garden is entirely clean before our arrival.
  • Clear the access route to the garden, space, or venue by removing obstacles like bins, recycling boxes, cars, and bicycles.
    
    
  • If garden access is through the house, make sure the route is free from toys, furniture, and any obstructions, allowing us ample space to manoeuvre.
    
    

  • Please inform us in advance if accessing the garden, space, or venue poses challenges, such as a narrow alleyway or stairs.

    Please be aware that if, upon delivery, it is determined that the space and venue are unsuitable for the inflatable and equipment, or our staff are unable to safely access the garden and/or venue we may regrettably have to cancel the delivery, and you will be liable for the full cost.
    
    
  • Ensure that the venue has a 240-volt mains power supply within 50 meters of the castle.
    
    
  • It is your responsibility to check that you have the correct surface to operate the equipment booked. Please see individual castle page for full details.
    
    
  • You must call us immediately upon any equipment failure. If you are unsure about any of the above or have any further questions, please do not hesitate to contact us -

  07905 810 418

  info@happy-hippos.org

  www.happy-hippos.org

  DISCLAIMER

  Please note that all persons using this inflatable do so at their own risk.
  The person/organization hiring the equipment will be responsible & liable for any damage or injury occurring from or as a result of misuse or recklessness.
  The guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are adhered to. Failure to abide to our terms and conditions will result in cancellation of the booking. Our company cannot accept any responsibility for any injury caused to anyone using this equipment.